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Frequently Questions

Below are frequently asked questions, you may find the answer for yourself

ORDERING FROM US

Please enter your discount coupon in the checkout page, underneath the product description.

The coupon field looks like this:

No. Promotion and discount codes cannot be combined.

If you wish to change or cancel your order, you are allowed to do so only before your item has been shipped. Please request your cancellation within 12 hours of the time of purchase.

Once we have sent out your shipping confirmation email, we no longer have the ability to make changes or to cancel the order.

Gadgetizo.com was unable to verify the billing information that was entered on the order. If the Billing Address does not match with what the credit card issuer or bank has on file, the order will be automatically cancelled. If you order has been canceled, please contact your credit card issuer or bank to verify that the billing information is correct. Afterwards, create a new order using the correct billing address.

Our confirmation emails are sent out automatically by our order fulfillment system. If you did not receive this email from us, kindly check your SPAM folder to see if your confirmation email was sent there.

RETURNS

Please refer to this page Replacement Policy for details.

We believe in our products and offer a 30 day No-Hassle refund policy. If you’re unhappy about your purchase, send us the product back and we’ll refund your money.

For more information about our returns policy please click here.

PAYMENTS

No, at this time we do not offer price adjustments.

All prices will be shown in local currency depending on which country (GEO IP address) the customer is in for their convenience. However, when customer checks out, they will be billed in USD. Your bank or card service provider will automatically convert your subtotal depending on their current conversion rates.

SHIPPING

Orders are shipped from around the world but our main warehouses are in Southeast Asia (Singapore, Malaysia, Philippines and China). Because our items are stored in several warehouses, your order may be shipped in separate packages for faster delivery.

Tracking numbers will be made available after order processing 3-5 days and will be automatically sent to customers via the email provided in your order.

Please refer to this page Delivery & Shipping Information for details.

Please note that we provide a tracking number to each customer. It is customer’s responsibility to track down their orders. Kindly contact your local post office if the parcel arrived at your destination country. Please contact our Customer Service for further assistance. We are not responsible for any stolen packages.

Depending on the products that you ordered and where the item is currently being manufactured and stored, different items may be sent from different places. We do this to ensure faster and more efficient delivery times for you. We will provide tracking for each shipment to you.

Please DO NOT panic if you’ve order 3 items and only 2 has been delivered, the other 1 is on the way.

When your items have been dispatched, we will send a notification email to your registered email address. The tracking number is normally available within the next few days of dispatch.

In the event that the parcels were returned to us, please contact us immediately so we can arrange to send you a replacement. For UAE / HK customers, please ensure to provide your PO Box or Zip Code (whichever is available) so your local post office can deliver your order(s) to your mail box or door step.

Please contact us immediately if you noticed that your shipping details are incorrect. Note that we are unable to allow any amendments once your parcel has been dispatched.

Should your parcel be returned to sender, please note that we will be required to pass on a subsidized reshipping postage fee of US$10. Do ensure you update us via email with the correct and complete address as soon as you can.

Once you have placed an order, the information goes straight to the shipping department which takes 24 hours to process. After which the shipping department will send the tracking codes to the data entry to update the tracking codes and send shipping confirmation email to the customer. Hence, if you need to make any changes to your shipping address, please contact our Customer Service within 24 hoursof placing the order Only.

Please ensure that all the information you have provided is correct before submitting your order to prevent losses in mail or other mishaps from happening.

NOTE: To all customers that provided a different shipping address than their permanent address, we will not be responsible for lost or undelivered parcels and/or if you moved out of the address you provided us.

Do note:

  • UAE customers, please provide your PO Box or Zip codeduring checkout to avoid delays on processing and shipping of your orders.
  • Customs, Postal Services & Us (GADGETIZO) are different entities hence we are not liable for any delays caused by customs or local post services.

Please allow shipping courier sometime to update the tracking number. Tracking numbers information may take up to 7 days for data to show.

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